Suzuki Access 125 Scooter — Break down

My suzuki access purcased on April 2019..last service done on July 2020...there was no other problem for that vehicle. After last service, there occur some problems, kicker is not working properly, self start also.. Three days before scooter break down on the way..
What is this... is service done for damaging vehicle.. . . Last service details--(Dear Customer, Your ACCESS KL41Q0858 has reported for service at CEE PEE SUZUKI . Estimated delivery time 08-AUG-2020 at 06:00:00 PM [protected])
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