| Address: | New Delhi, Delhi, 400089 | | Website: | www.suzukimotorcycle.co.in |
I own a suzuki gs 150r (2010)
On 16th of november 2018 i made a call to the toll free number provided by the company[protected] to address my issue of part unavailability at my location (Mumbai).
Prior to this action i reached out to the authorized suzuki service centers (Dolphin suzuki & riya suzuki) in mumbai for the part availability through phone call but got negative response from them as the bikes production is stalled.
So on 16th of november when i addressed my issue to the toll free number your representative were kind enough to hear my issue and gave me a complaint number (T[protected]) and told me to wait for 7 days as somebody will contact me to resolve my issue. I made 2 phone calls on the same number on 27th and 28th of november 2018 for follow-ups regarding my issue as i never got any call from any one from suzuki india but on both the instance i was told i will get a call in 30 minutes from the concern team and i never got those calls.
I got a call from a sub dealer for part availability and told me i will get the part in 10 to 12 days but that wait went in vain as i didn't get any call from them regarding the part availability
I made 2 phone calls on the same number on 13th and 14th of december 2018 for follow-ups regarding the same issue but again on both the instance i was told i will get a call back but the same story continued.
There is no link or transparency between the company and dealers as no body knows what exactly is going on one says part will be there in 2 or 3 days and other says we will get back to you.
Very disappointed by the way my issue is being handled by the company. Was this information helpful? | 
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