Suzuki — Worst Service and overcharging

Address:

Chennai, Tamil Nadu

I had given Suzuki Access 125 for Repair job at A.B.T Two Wheeler Private Limited in Nandanam, Chennai on 15/11/2013. My Job Card No.251 and Registration Number is TN 10 Z 5158. I had bought the vehicle on 4/2010. On 18/11/2013 a representative called me up and told me it is an engine seizure(IN 3 YEARS OF PURCHASE SOUNDS TO BE THE WORST SCOOTER) going to cost me around Rs. 8000 to Rs.10000(MAXIMUM). With no other go I had to accept it as I travel a lot. They then delayed it for 10 days by telling me that they do not have spare parts. Then after 10 days they call me again and tell me that it is going to cost me Rs.4000 extra over the previous estimate as they have to change crankshaft etc. A vehicle without any accident has the whole engine gone within 3 years. I still believed the technician and asked him to do the repairs if the maximum amount goes up to Rs 14, 000 and not more than that. After 2 days they call me up and tell me that my scooter is repaired. When I ask them the amount they coolly tell me Rs.18500. When I told them that the estimate was Rs. 12000 to Rs. 14000 max they reply that the estimate was Rs. 18000 to Rs. 20000. This has been my worst experience with any scooter and their service center. I had called them nearly 50 times in past 10-15 days for a repair job. At present many automobile companies callback their vehicles if they find any problem. But SUZUKI engine seizes in 3 years