Sweets Inbox — No - refund of order amount

Address:

Chennai, Tamil Nadu

I ordered ice halwa on july 15 at sweets inbox.com via oline payments through
pay u money, , , and when i asked over phone when i'll get my product, i was informed that the product is degraded with fungus and its advisable for me to cancel my order ..hence i cancelled it on july 16 and i got a mail from the website of sweets inbox that my refund would be processed the same day and i would get back the refund amount to my bank account in 7 working days.. but its 20 days over now, and i havent got the refund amount nor there is any communication about the same... at the very first the company had lured the customers with non-available / damaged products for which they collect money and forget the customer..
i want a legal action to be taken on the company sweets inbox at the earliest..