Syberplace E Solutions — Non reception of ordered product

Address:Hyderabad, Andhra Pradesh, 500081
Website:www.syberplace.com

I had ordered 'Sennheiser CX 180 Street II In-ear-canalphone' on date 14/02/16 and paid money online via payUmoney. Till today I have not recieved the ordered product, can they provide me cashback or get me my order it's been more than 8 months and that's terrible. Till date it shows status 'processing'. I have not been able to contact the company. They are not picking up the phone. I have written an email about this and haven't got any reply.Order was for Rs.737 which was paid online.
ORDER NO.[protected]
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    SyberPlace E Solutions Phone
    +91 80 3364 6032
    SyberPlace E Solutions Address
    KTC IIIumination, #105, The Westin Hotel Road, Madhapur, Hyderabad, Andhra Pradesh, India - 500081
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