Syberplace E Solutions P Ltd Bangalore — Purchased a new iball andi 5m xotic mobile but delivered a used (old) handset.

Address:	Bangalore, Karnataka, 560068
Website:	www.syberplace.com

Sir,
I was booked a mobile handset of iball andi 5m xotic 2gb (Metallic grey+gun metal) for amts rs.5599/- via "syberplace.com" vide invoice #[protected] & order #[protected] dated-07.01.2016 and already prepaid the said amount via payu money vide payment id: 87381377. Further, they had to deliver the product within 7 to 10 days as per their terms but they were failed to do so and delivered the product on 09.02.2016 after a several complaints via online and a lots of effort taken by me. Finally they had delivered a used (Old) mobile handset in a sealed pack inspite of a new one. Accordingly, i have informed the company regarding the matter and complained via mail together with photographs of the product and their invoice. Further they were committed to replace the product or refund the money. I am still awaiting for their needful action but they are showing their reluctant attitude in this regard. I have sent several mails for that but my efforts are in vain.