Syed — Passport payment failure refund

Address:

Chennai, Tamil Nadu, 600039

I have paid my Passport Fees through IOB debit Card on 13, 14th APRIL 2017. The transaction was failed. Please find attached screen shot for the reference. IOB bank has deducted the amount and showing in my bank statement. As instructed, SBI has to return to IOB bank within 7days of the failed transaction. It has not happened as of now.

The passport Seva Kendra is advising to send email to SBI customer care. I sent sofar 3 emai. Passport seva kendra has given phone number[protected] . I tried this number around 500 times so far. It is either busy or nobody is lifting the phone, just ringing. whom to blame now? Is sbi is having such bad process and infrastructure in its core banking? Mr. Modi is ask everyone to gofor digital transaction. Even people with highest computer literacy are struggling to get back our paid amount. what will happen to illiterate people?when i spoke to customer service at passport kendra, they are telling it is SBI issue and they have to resolve. To whom i need to contact now to get back my amount. very bad experience and don't know about SBI & Passport office taking a joy ride on their customers in India.

Please reverse and refund the money asap.

Application Number : 17-[protected]
Transaction Id :
4-Apr-2017 [protected]NFS276408O140417x[protected] Debit 2017.00
13-Apr-2017 [protected]NFS928629O130417x[protected] Debit 2017.00
13-Apr-2017 [protected]NFS761684O130417x[protected] Debit 2017.00

Payment Amount : 6000( 51 SERVICE CHARGE)
Transaction Date : 13, 14th Jan 2017