Symphony Air Cooler — Thick skinned symphony service executives

Address:

Hyderabad, Andhra Pradesh, 500050

I bought this useless cooler (Hi Cool) on 6th May 2015 from Adishwar dealer in Chandanagar Hyderabad, since then I have been suffering with this pain. Immediately after buying the product it was not working properly then had to raise a complain. To my surprise no one attended me even after one week. Then I had to reach out the dealer management for help. With very great difficulty service executive came and replaced some part. After one or two days there was no cooling once again I had to chase symphony executives and dealer for service after about 10 days service executive did a great favor by attending me (when dealer Adishwar pressurized symphony guys) and told me that air pump that came with cooler is a small one and now they have replaced it with correct one. Summer was over by then.

Now a week back when I took out the cooler, I realized that cooling issue is still there and once again I am chasing dealer and Symphony.I raised the complain number AK-25C16001 on 25th May. Call center guys SLA is 48 hours now its more than 72 hours no one is bothered. Dealer management and my self spoke the ASM of symphony for my region and he has instructed his staff Mr. Trimurthulu and Surender but still they don't care. Symphony guys does your employees care a damn to higher authorities?

In 10 months I raised 3 complains and due to this I hardly used this stupid cooler. When ever I speak to ASM or dealer, service executive surender calls me and every time he asks my detais (where do you stay what model etc) He called me 4 times but never attended to my problem. When I tell him that I have already given the details several times to you, he says some stories.

Symphony...You guys are cheaters and your service absoutely of low and CHEAP CLASS. Even last time I raised a complain about your service executives but I beleive all of your are alike. When I call the service center they just have one answer "SORRY FOR THE INCONVIENIENCE" apart from that they don't know any other thing

Guys dont even think of buying Symphony products...If you do so you will dig your own grave