Symphony — Complaint not attained properly

Address:Faridabad, Haryana

Had purchaged a water cooler of company symphony model winter i but sorry to say that after repeated complained to custermer care no no one take care for the same on complaint made on 15th july no fa - sa - 16g15002 some eng mr dilip anand came and when we show him the cooler he said wire is not under warrwnty u have to purchged it fm market and i[censored] want to replace the same fm me i will charge for the same and he only made cleaning of water pump and when we asked him to do proper cleaning of tank he refused for the same and told we were not paid for this i[censored] want to clean the same u have to pay my rs 200 service charges also they had given us secret code for the same and there eng dont even bother to take it from us.

Even after this we had made futher complaints 2 - 3 times on customer care but no response.

Sanjeev gupta
House no 1991 sector 7 (D) faridabad
[protected]
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Symphony Limited customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Mr Gupta,

At the outset, we regret for the inconvenience caused to you.

You are kindly requested to provide us the service request number & contact number.

If you have not registered your service request with us, please use either of the following ways to register your request.

• You may call on our all India help line No. [protected].
• You may send SMS to [protected] giving details as, name city pin code serial no.>
• You may log in through our website ”http://symphonylimited.com/service/log-a-service-call.aspx”.

This will enable us to serve you better.

We will take all necessary steps to resolve your service request at the earliest.

Assuring you our best attention always.

Symphony Customer Care
www.symphonylimited.com

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