Symphony — Cooler under warranty not working and worst service

Address:	500090
Website:	www.symphonylimited.com

It's been 15 days already for the service which they promised will be done within 24-48 hrs and one technician after lots of follow up visited on the 4 day and did something after which that we started facing another set of problems from the next day, then again we raised a complain and continuously doing follow up but everyday they are saying i am in a different district for service and will visit next day. And when again next day i call they say i'll talk to my supervisor then will contact you. On talking directly to the supervisor, he say, it can't be done today, will be done tomorrow for sure. And again when i called him next day, then again he says his technician has gone to another district service. This is what happening since 15 days and now i have completely fed up with this service and want to throw off this cooler in the symphony showroom and pledge not to take any product from symphony ever and ever.
We everyday see lots of advertisement of symphony and we get this kind of response. Really amazing. Within one year itself that means hardly we used it around 4-5 months in summer and the cooler has got serious problem. I don't know what kind of product they are selling. And along with Symphony's service is really mashaallah. What executives are sitting in your service center that i don't really understand. Very very angry on this and i will definitely sue this company.