Respected Sir/Madam,
I purchased a air cooler, Sl No. [protected]D4V, Invoice No.BPJ-S0000233 on 11th April'22 (Invoice attached) and brought it home however found the front top panel was broken (photo attached) when I unboxed the product on 12th April, 22 (noon). I immediately called the sales person named Akash, Contact-[protected], Patra Electronics and informed about the issue and a ticket (BU[protected]) was raised on the same day (evening). I was told this product will be replace by 13th April EOD and provided Symphony executive named Prashant Tripathy, Contact-[protected] however I did not get any call. After I called multiple times to the executive, I was told that the front panel needs to be replaced and it got replaced on 16th April. While testing the product by the technician named Mohan Rao, contact-[protected], we found there was a leakage from the bottom of the water tank and he told us that the bottom panel also needs to be changes and he left. I again called the executive (Prashant) and informed about the same on the same day (16th April, evening) and he told us that he'll update the status shortly and didn't call. When I called him on 19th April to follow up, he told me that a technician will vision today (19th April) to fix the issue I waited till 7pm however nobody called. I called the sales person (Akash) and asked him the number of the seller's store manager number. After few minutes I got a call from the technician saying "I couldn't come due to work load. I'll vision tomorrow (20th April). Now god knows when this issue will be fixed.
I request you to please investigate the issue and take the strict action against "Symphony Limited" for this kind of casual behavior/ignorance and "Patra Electronics" for selling defective product and making fake commitment to give best and quick service anytime.
After all this mess, I want either this product to be returned or replaced completely. I have suffered a lot ever since I have purchased this product. The seller
Was this information helpful? | 
Post your Comment