[Resolved]  Symphony Limited — Authorised agent of symphony limited : illegal overcharging, not issuing bill for amount of spare parts

Address:	400067
Website:	SYMPHONYLIMITED.COM

Dear sir,

Model: symphony diet 12lt - without remote purchased on 01/06/2015
Service request nos : sh-17e17002 dtd 17/05/2017
Complaint nos : mu/sh/17e17e17002

Complaint was that water pump is not working

I put a complaint on 17/5/2017 and a mechanic from sharpline electronics (mira road, mumbai) came on 18/05/2017 and changed the honeycomb pad,
Submersible water pump and drain plug and charged me the following:

Submersible pump 850.00
Honey comb pad 900.00
Service charge 400.00
Drain plug 50.00

Total 2200.00

************* since the amount is big i asked for a bill. Although i asked he did not take any signature and also he did not give me a bill. He did not even
Have a company's service order.

Having faith in symphony and its name i paid the mechanic.

Today - 19/05/2017 -- when i tried to use the cooler i realized that the fan was not working so i called dharmendra (mobile--[protected]) of sharpline
Electronics - so he is telling me that now the fan is not working so i will have to pay another rs 2, 200/- to replace it.
I complained to him that the fan was working perfectly then how did it stop suddenly.

I realized that he is swindling me so i checked on your website and i found the spare parts list and realized that he was swindling me. Your spare parts

List shows the following.

Submersible pump 359.00
Honey comb pad 575.00
Service charge 400.00
Drain plug 24.00

Total 1358.00

(1) this company sharpline electronics which is your authorised service agent has swindled me and over charged me by rs 842/-
(2) not only that he purposely spoiled the fan motor and is now demanding rs 2, 200/- for the fan which was working perfectly till his mechanic opened
And touched the cooler.

I believe in symphony and the name but this kind of harassment and extortion of money has made me very stressed.
I am so worried today. That because of the mistake of sharpline electronics i have to pay through my nose and that too no fault of mine.

My complaint

(1) sharpline electronics has swindled me and ilegally overcharged me rs 842/-- (they have not followed you spare parts list).
(2)they have not given me a valid legal bill for rs 2, 200/-
(3) delibrately they have spoiled the fan motor and now they are trying to extort rs 2, 200/-.

I plead to you that you please help me in this matter at your earliest and put my cooler back in working condition.
Please take strict action against such culprits who are not following the spare parts list given out by symphony and thereby looting people and
Spoiling the name of symphony.

I am sure you will look into the matter and help me out at the earliest.

Thanking you,
Yours sincerely,
Tarun shah