Symphony Limited — complaint #hy[protected]

Address:

Hyderabad, Andhra Pradesh, 500008

This is to bring to your notice that I did raise a compalint #HY[protected] for my symphony cooler Diet 50i as the water was coming out from the fan and need to change the honey comb. I got a 3rd Party tech ( Santosh is the owner of "Lakshmi Pranay Enterprises )on 3rd March 2018 and I was told that they are from Symphony tech and would the service to my cooler . The tech changed the Honey comb and checked everything and told me that everything is working fine and there will be no problem . T repeatedly told the tech that water comes out from the fan when the cooler runs the tech informed me that it is because the honey comb was old and since it is changed now it will not come . The technician took Rs 500 for service charge & Rs 360 for the honey comb (Bill attached ).On 5th March 2018 (Monday evening )my cooler started to give me the same problem, the next day i.e 6th March '18 I called up Santosh @[protected] and told him the problem and he told me that hecan send the tech but there will be a service charge of Rs 500 ... I was very very angry and I told him that the tech came on Saturday 3rd March and again the same problem started to happen from 5th march 2018 and I have to again give money??? It is absolutely not fare at all because my issue was not resolved at all . He told me that he would be sending the tech on 7th March'18 and then he will decide that if there will be a service charge or not . I told him first send the tech and resolve my issue. I waited for the whole day gave call Santosh multiple times and everytime he tells me sending the tech within half an hour and now its 5:19pm and I do not have tech to my place my Rs 500 gone for waste . Is this how Symphony treats theiir customers ???? This is like open cheating business happening . How can a brand like Symphony has this kind of service and authorise service centres who does not care about the customers . I wasted my whole time today did not go to office .I need an explaination ??? I would certainly tell everyone this is how Symphony treats their customer .DisGusting !!! If you treat your customer like this then you are going to loose business .I am shocked see a post warranty support quality from a company like Symphony. The 3rd party service centre here is not only irresponsible but also damaging for the reputation of the brand.
Please look into the matter and kindly re-mediate ASAP.