[Resolved] Symphony Limited — complaint not attended since 27 aug

pradeep kumar Gwari

from New Delhi, Delhi

Address:

New Delhi, Delhi, 110044

Dear concern,
I have logged a complaint on 27 aug for my cooler with case id dl[protected] but till today (9 sep) case has not
Been attended. Now i called up in call center to check my complaint status & i was surprised to know that case was closed without any resolution.
I have spend the money to get the services but my experience was worse.
The product quality is also not good because i have purchased the cooler in april 2018 & after 4 months it got failed.

Call center provided me on phone no of local service center ([protected]) but this no is switch off.

Kindly help me here & provide the solution as i am fed up with this kind of service by such brand. New case id is dl[protected].

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Sep 13, 2018

Complaint marked as Resolved

After 10 days finally technician Mr. Lalit has attended the complaint, when I called him directly & requested him to attend the same. Service center was not providing any support even they were not able to tell me when the technician will visit to solve the issue. I really did not experience this kind of worse support ever from any service provider.

Symphony Limited customer support has been notified about the posted complaint.

Sep 10, 2018

Updated by pradeep kumar Gwari Hello Sir/Mam,
Complaint not attended till the time. I am daily calling to the concern service center but they are not taking it seriously. Service center phone no is [protected].