Symphony Limited — cooler service/ spares not available

I have raised a cooler service request number bl[protected] on april 1, 2019 and before this one complain on 23 mar, 2019 which was closed without even contacting me. The call centre callers are fraud as they cannot provide date and time for the technician to be available. The mode of operation of the company seems to be do not provide service and spares in the open market and force the consumer to buy new product instead of getting maintenance. Even the drain plug is not available in market. Such a shame for the company.