[Resolved] Symphony Limited — Damaged Cooler Delivered - Symphony Storm 100i

gmreddy9

from Giddalur, Andhra Pradesh

Address:

500034

Made a big mistake by ordering this cooler online on 30th June. It was delivered same day by a local seller. Upon connecting, we got a rattling sound from the fan as it was hitting the swing louvers. Upon closer inspection, found that the motor mount bracket is broken in two places. Immediately submitted a service request HY-RS-30F17001 and till today nobody bothered to come and check the cooler. The local service engineer assigned to the ticket does not pickup the call. Symphony has to be serious about the customer complaints and provide a resolution at the earliest.

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Jul 7, 2017

Complaint marked as Resolved

Symphony executives were quick in getting the service engineer attend to the issue and it is resolved by replacing the motor mount. Thank you!

Symphony Limited customer support has been notified about the posted complaint.

Verified Support

Jul 05, 2017

Symphony Limited Customer Care's response Hello Customer,
Thank you for sharing the complaint number with us.
Our team will get in touch with you soon & help you solve the problem.
Assuring you our best attention, always.
Symphony Customer care

Verified Support

Jul 13, 2017

Symphony Limited Customer Care's response Hello Customer,
We received an update from our services team that your problem has been resolved successfully. We are always at your service & would love to assist again, if required.
Assuring you our best attention, always.
Symphony Customer care