Symphony Limited — defect in new air cooler diet 50i

Address:

Symphony House FP12-TP50, Bodakdev, Off SG Highway, Ahmedabad - 380054, India, Ahmedabad, Gujarat, 560066

Dear sir, i have bought a new symphony air cooler model diet 50 i from their dealer m/s nipurn engineering pvt. Ltd vide invoice no. 16126 dt. 30/03/2019 which was delivered on 04/04/2019. Any defects in the product has to be repaired by the company service engineer. On 15/04/2019 it was suddenly stopped working. Hence i have raised service request in the company website vide reference number bl[protected] dt.15/04/2019. After that i have call several time to company customer care but did not get any resolution. As per company policy product is under warranty for one year and any defects has to be rectified with in 24-48 hours from the request date. So far more than 20 days over there is not single call received from company. Hence i have raised this grievance in front of you for speedy and favorable resolution to my complain. Thanks & regards