[Resolved]  Symphony Limited — Diet 12T cooler complaint SR#

Address:	Ahmedabad, Gujarat, 382470
Website:	www.symphonylimited.com/customer-care-overview.aspx

Hi Team,

I purchased Symphony 12T diet cooler last year on 17th May 2016.

It was suddenly stopped working so raised a service request with request no AH-NI-12E17018 on 12th May.

Got a call from Jeet Patel Engineer & schedule meeting on 14th May - 5 PM. nobody came, tried calling him multiple times but didnt connect :(

Again called him on 15th May but no response. Called customer care on 15th May & inform the incident. She said she will call back after checking with service center but havent got any call.

Now today i called again & Nandan - Sr. Executive Said informed case was closed with reason " We are UNABLE TO CONTACT YOU since last four days. So we have closed your complaint now." & Now warrantly expired as it was available till 16th May only.

if i need any further support, I need to send email but could not able to locate customer care email id from symphony site.

Please suggest what to do in this case ? & where to escalate to get support?

thanking you in advance,

Regards,
Tejas Shah