[Resolved] Symphony Limited — I bought Symphony Sumo Jr before 15 days, its motor burned and spark noise and burning smell comes out. its 40 degree climate here. | |||
Dear Symphony Limited, Its 40 degree climate in Chandigarh, I bought your cooler Sumo Jr at 30th June, it was working very well after 10 days i found when i put the water it smells like some wire burning inside, after 2-3 days i found spark noice inside. I register a complaint and your person came he said motor is burned.. need to change.. (after 15 days o[censored]se your motor burned). he said this will be solved by monday. i adjusted 2 days without cooler on top floor at 40 degree temprature. now he is saying it will take 4-5 days more.. Please give my money back or give me another cooler before I die from Heat. my complaint number is CH-AS-14F14004 Thank you, Ram Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Symphony Limited customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
why should i face the problem if i have paid you money. your service engineer says he has to order its part from Gujrat and it will take 4-5 days. already 3 days i am living in 40 degree heat. you must arrange replacement.
Dear Symphony,
I am really frustrated with your service now, you took 7 days to order motor from Gujarat and your service person came back with motor, now he checked and said problem is in capacitor not motor, Its wire was burned, he just changed in 2 mins and cooler works well.
Now i am planning to file a complaint against you in Court. I faced problem because only your engineer did not checked the problem and he said directly, problem is in motor.
I am looking better reply on this from your company.
Thank you
I am really frustrated with your service now, you took 7 days to order motor from Gujarat and your service person came back with motor, now he checked and said problem is in capacitor not motor, Its wire was burned, he just changed in 2 mins and cooler works well.
Now i am planning to file a complaint against you in Court. I faced problem because only your engineer did not checked the problem and he said directly, problem is in motor.
I am looking better reply on this from your company.
Thank you
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+91 79 6621 1111
Symphony House, FP12-TP50, Bodakdev, Ahmedabad, Gujarat, Kenya - 380054
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