[Resolved] Symphony Limited — Not giving service | |||||
Reference complaint no.: bl-ba-23d16003 date: 23rd april 2016. Ninja model stopped cooling within 15 days of purchase (9th april 2016). Customer care given the no. [protected] (Mr. Manjayya yoga) and [protected] (Mr. Dilip). First one and half week mr. Yoga told no material in stock and he will visit once the material arrive. Later, whenever i contact him, he is telling he will visit in one or two days. Last thursday (5th april 2016) he called me and told he will come at 11 am. Between all my duties, i took half day leave and waiting for him. However, after repeated dialing, he called me back at 4.00 pm repeatedly when i am in meeting and told to come fast, i told him to wait for half an hour, but he left my place when he come to know i am at office. It is really disgusting, i thought symphony is good company, but very very poor service. Was this information helpful? | |||||
May 11, 2017 Complaint marked as Resolved Symphony Limited customer support has been notified about the posted complaint. Verified Support May 11, 2016 Symphony Limited Customer Care's response Hello Dear yashjhajhariaPlease share your Complain Number with us. Our team will reach you & help you solve the problem :) Assuring you our best attention, always. Symphony Customer care Verified Support Jun 23, 2016 Symphony Limited Customer Care's response Dear Subrahmanya, We are happy to affirm that the concerned issue has been resolved successfully to your satisfaction. We would like to take this opportunity to assure you that we are always at your service & would love to assist again, if required. Assuring you our best attention, always. Symphony Customer care | |||||
 3 Comments | |||||
Comments
Reference complaint no.: bl-ba-23d16003 date: 23rd april 2016. and consumer complaint on May 09, 2016
After submitting complaint in consumer complaint site, I got call from Mr. Dilip and assured it will be solved within two days. However, the problem continues and now he is not even showing courtesy to receive my call. Through this site, I request Symphony to take your product back if you could not give proper service and please give my hard earned money back. I am very sorry that I purchased your product. It is really disgusting.
After submitting complaint in consumer complaint site, I got call from Mr. Dilip and assured it will be solved within two days. However, the problem continues and now he is not even showing courtesy to receive my call. Through this site, I request Symphony to take your product back if you could not give proper service and please give my hard earned money back. I am very sorry that I purchased your product. It is really disgusting.
Problem not resolved in more than 1 month
Cooler stopped wotking within a week of ourchase. Complain is not resolved for more than 1 month nowCustomer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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Symphony House, FP12-TP50, Bodakdev, Ahmedabad, Gujarat, Kenya - 380054
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The company give 24-48 hours for solution the problem. but my problem still continue . no body come to solve the problem .