Symphony Limited — Not refunded

I have placed diet3D 20i air cooler in https://www.symphonylimited.com/ but the order was undelivered and the payment was done online I have placed order on 5th April order was cancelled on 9th April. I have submitted my complaint many times to [protected]@symphonylimited.com many times but they are not responding.

Hey Kiranmai, your order number SYM20000019XX with amount INR7991.00 has been successfully placed with Symphony and is being processed for shipment. Thank you for shopping, we hope you visit us again soon.