[Resolved]  Symphony Limited — poor customer service (lying to customer and pending complaint since 2 weeks)

Address:	New Delhi, Delhi, 110085
Website:	symphonylimited.com

My complaint was registered vide nd[protected] on 14th june 2018 and engineer visited me next day and told me that my motor needs to be replaced, so he went away and told that he will come next day.
Nothing happened and he never came nor i got any call from symphony team after that.

After a week or two i complained to customer care again and they said they will do their best, i waited again nothing happened no calls and finally on 28th june 2018, my complaint was automatically closed saying that my phone is not reachable which is a laughable excuse as my phone was working all time and how did i receive their message of this case closure if my phone was unreachable... I called immediately back to customer care and they said to reopen the same service request i. E. Nd[protected], but actually i got a message that a new request is registered by me vide nd[protected]...

Next day i got a call and their executive asked me what's the problem? I told him that my motor needs to be replaced and my previous service request was closed unresolved. He said that my request was at some other branch so he will transfer my call...

After that its again silence, no call, no action, no motor change...

Conclusion - symphony's warranty is just for show, they charge you for cooling pads, they charge you for cleaning service even in warranty and for parts replacements they simply drag the case so that consumer simply gives up on their service...