[Resolved]  Symphony Limited — Poor product and after sales service

Address:	Pune, Maharashtra, 411061
Website:	www.symphonylimited.com/service/stastus.asp

I had purchased symphony DiET model one year back and in the last month its warranty gets lapsed. Suddenly cooler stopped cooling functionality and I lodged call with customer service. Company's executive addressed this issue and send one person after 2 days and he informed that there is need to replace Pump of cooler and it will cost Rs.250(Service Charge) +Rs.850 (Pump charge). We did that replacement and on the same day the Fan of Cooler stopped working. Again we called that executive and request them to check. Now this time he informed us that we need to change the Motor of Fan and the original price of it is Rs.2250 but we have taken discounted rate for you to Rs.1850. We agreed to pay and he did the replacement. After finishing his work he was taking out the old Motor claiming that he gave that discount for replacement and he had informed that to us. After finishing his work he was at the point that if you don't want to give old Motor, you have to pay Original amount of Rs.2250 for that motor. There was no option for us and we left old motor with him.
This is what the service we received and within 13months of cooler purchase there was such major problem occurred. I was not expecting such unprofessional service form the Symphony brand. Rather we should have purchased any local brand product.