Symphony Limited — Product return and refund

Address:

Parbhani

I ordered a symphony cooler from their website but it is not working properly and no cooling at all. So I requested to return but still after 15 days I get call that your order is received again after 15 days same thing happened I have not accepted the product.
Refund my amount and cancel the order
Order no. 23948
Return order no. 23948-1
Registered Mobile -[protected]