[Resolved]  Symphony Limited — Regarding the unrepaired cooler

Address:	Gaya, Bihar, 823001
Website:	symphony

We had bought the cooler on[protected], symphony STORM 70I. A part caller POWER has been burnt due to high voltage. But since one month we r simply waiting for it to b repaired. Customer care claim that the part is not available and they r simply delaying the dates. Whenever we try to register a complain. Then at first they listen to us and send us a msg regarding a service request no. To be used whrn we r satisfied with the service. The repairers come even. But a statement which keeps on repeating SIR THE PART IS NOT AVAILABLE. I want to complain about the company that if all the parts of that brand r not available then why the coolers r being sold in the market. Also if it is being sold, prime responsibilty of the company is to provide after sale service to the existing customers. There is also a provision regarding using the parts of the new product. I want to complain against this company on behalf of many people who r a victim of this mental harassment. Hoping for a quick response.