Symphony Limited — Replacement of symphony winter 80xl I+

Address:

Shantinagar, dibiyapur Auraiya, Near Railway Crossing, Parushram chakki wali gali

I had made a purchase of an Air Cooler from Kalpana Electronics, Dibiyapur Auraiya Uttar Pradesh.

I have purchased this cooler just 4 months ago from today and The Cooler started giving electric shocks and Complaints were made from May, June, all the way till yesterday.

Now, the Technician Sher Singh (reporting to detech services from Symphony Customer Care) visited our premises atleast 4 to 5 times and has tried to repair / modify the piece but the problem of electric shock continues.

I request you to consider this as URGENT and REPLACE the machine as this is a Genuine Manufacturing Defect out of anybody's control.

Over 4 months or so we have had to bear with this life endangering electric shock problem here are kids in my home two of them have gotten shocked and got severely injured (could have died if we didn't saw them) and again yesterday my dad got shocked and he fell and got injured badly. This is a life threatening threat we are bearing everyday

Rahul Gupta from Kalpana Electronics refuses to Replace the product within Warranty period and Symphony Customer Care is not taking action despite this life endangering problem still continues.