[Resolved]  Symphony Limited — Symphony diet 12t 12-litre

Address:

New Delhi, Delhi, 110025

Dear sir,



Greeting for the day,

I have taken four products from symphony in last couple of years, and i have very good trust of the company goodwill and also want the trust will continue in future also because it’s a brand as everyone know this.

Now what happened, my one product is (Symphony diet 12t 12-litre) air cooler is not functioning and same i was register a complaint to customer care on 17th may 2017 via complaint no - nd-sa-17e17006.

Now, on next day the technician came at my home and said that your motor is not operational and i need to take the motor and get it rectify from the service center but, due to lack of tool kit i am unable to take. (Some tools are not accessible on that time) so he said that i will be visit again next day along with comprehensive tool kit.

On 19th morning when i again called him he disconnected my calls several times and even, in the evening he is not responding my calls.

Next day, 20th may 2017, when i called him again from my secondary mobile no he pulled out the call and said i am not going to rectify the motor and you go where ever you want for grievance for himself. He also used abusive language and misbehaves a lot and cut down the call immediately.

Same thing i also shared to the customer care, i don’t know what the action they are taking against him but also you should know about the technicians how they behave.

anyhow please take some serious step against him otherwise you will undeniably lose your customers and same will be effected symphony market also.

Technician details are given below.

Technician name: - shiv

Technician mobile no: - [protected]



Please look into this matter and arrange the same person (If achievable) or else any other technician shall be attended the complaint. I will surely appreciate you, please do the best for me.

thanks and regards

Shariq asrar
[protected]