[Resolved]  Symphony Limited — SYMPHONY HICOOL i 31 Liters caught fire and led to serious damages

Address:	Mumbai City, Maharashtra, 400605
Website:	www.symphonylimited.com

Hi, this is aditya tatiya from thane. I had purchased your cooler about an year ago.

Cooler details -
Symphony hicool i 31liters.
Barcode number:[protected]
Date of purchase:[protected]
Dealer: ezone, viviana mall, thane west.
Customer id number: [protected]
So number: [protected]
Shipping address: b/506, jagruti apartment, kalwa naka, thane west, 400605.

Last night, my mother was sleeping in her room and at around 1:30am the cooler caught fire. She woke up a while later when the cooler was already in flames and there was smoke all over the room. She panicked and was immediately taken to the doctors due to the suffocation caused by the smoke. Meanwhile, the cooler, despite the flames, was still running, so i plugged it out and somehow managed to stop the flames. Also, things around the cooler are seriously damaged due to the flames caused by the cooler.
This morning i called an electrician to check the main wirings of the house and he concluded that there was no fault of the wiring system, and it's the cooler that is faulty.

I would like you to take necessary actions for the trauma caused. Kindly do the needful. Thank you.