Symphony Limited — symphony - issue with cooler within 7 australia of purchase

Address:

411057

I purchased a symphony touch 35 on 30th april2018. On 6th may the cooler's automated voice stopped working suddenly. I logged a complaint immediately. Engineer visited on 8th and said that a part needs to be replaced and he would come next day to replace the same. He didn't come; when i called him he said part is unavailable and would come in another 3-4 days. This is a very high resolution time for such a small issue. Moreover, i also spoke to the authorized dealer who had sent an engineer. He said he cannot be certain when it would come. Very poor customer service. I am not getting proper timelines for resolution. There is no proactive communication. I am doing all follow ups. I am not at all satisfied with the after sales service and product quality. There are issues with the cooler within a few days of purchase.