[Resolved] Symphony Limited — Symphony touch 55 cooler

raghu_e

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500058

Recently i bought 1 symphony touch 55 cooler.
This one not giving cool, i bought it the amount of 11000INR.
Also i bought 1 UN branded cooler out side, its giving very cool.
I complained to symphony customer care more than 4 times.
they are not responding well, i'm really wasted total 11000 rupees now.
I'm totally disappointed with this product and with symphony customer care.

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Jun 29, 2017

Complaint marked as Resolved

Symphony Limited customer support has been notified about the posted complaint.

Verified Support

May 24, 2017

Symphony Limited Customer Care's response Hello Raghu,
Please share your Complain Number with us.
Our team will reach you & help you solve the problem.
Assuring you our best attention, always.
Symphony Customer care

May 25, 2017

Updated by raghu_e I dont remember complaint number, but i called many times to customer care,
and please i need replacement of my current product (symphony touch 55). I don't need this.
I'm really facing problems with this, didn't get cool from this cooler. it's behaving like fan, not cooler.
one of service agent came and he checked and he marked Not Cooled in his Note. Please replace this cooler with any other cooler which is giving cool, if it cost extra, i'll ready to pay. but i don't need this.

Verified Support

May 27, 2017

Symphony Limited Customer Care's response Hello Raghu,
We completely understand your concern. But, we will require a compalint number to process your query & help you with a solution.
Please log your complaint here: http://bit.ly/Log_Service
Our representative will then reach you soon & help you with your query.
Assuring you our best attention, always.
Symphony Customer Care.

May 29, 2017

Updated by raghu_e Not able to submit

May 31, 2017

May 30, 2018

Updated by raghu_e How you people resolved it?
Still i'm facing issues with this product..the worst product and worst response.
overall worst company.