[Resolved]  Symphony Limited — Symphony winter air cooler

Address:

Ghaziabad, Uttar Pradesh, 201001

Hi,

I bought symphony winter air cooler in may 2016, exactly after one year this summer main motor got break down. I logged the compalint and company routed the complaint to service centre in ghaziabad. The service engr or rather i should say a person came and said that motor has short/burrnt. He said that there water dropped to motor and cuased motor burned. My question is how could it happen when we never ever opened the cooler. Even we got pads changed in this may thru symphoni service center only? If the water from pumping system reached to main motor how do we remain fresponsible??? Why not symphony able to make it full-proof or robust system??? They are charging highest price amongst the similar level manufacturers. They are selling spares at exceptionaly higher price as an example motor cost is inr2000 odd. The motor got burnt with in one year? This is ridicules. And therefore, i bought a cooler paid inr11500 odd and after one year i have to spent another 2500/- this is worse quality and moreover least reliable company. Come back to complaint, the service engr came 2days back, replaced the motor - and very next day it stopped working again, called and came again yesterday cooler resumed to work, and today again motor stopped working. Is this a kind of joke??? Are we sitting free to call company every day especially in thhis hot n humid weather. Don't we have other work/job to do and earn for life??? Therefore, in the name of customer service compny persons resolving one issue and at the same time seeding other issue so customer has to call /logger compaint sooner again and that give another change to symphony to sell spare and make money thru service.
I want company to tell me how would they compensate our stress, risk to health n desease, lsoe of time, and energy we invested/wasted in past 4-5days??

Symphony to compensate this. I'm not goi g to leave this. Else sahll be putting it in public domain /social network, to warin country's honest people not to buy symhpny products.

I have seen a lot complaint here in and customer response rating stands jsut 29% this shows the reliability of symphony and more over its customer focus.