[Resolved] Symphony Limited — Touch 35

adityamudigonda

from Hyderabad, Telangana

Address:

500044

Worst service, the cooler was not working within few days, on 7th I have lodged a complaint, on 9th I got a call and I asked the technician to come the next day as I was in a meeting, until 15th I don't have a response and even if I call them, no one was responding. On 17th I have lodged the complaint again and on 19th I get a call asking if I am satisfied with the service. What is this nonsense? When I call them today, they respond telling that the case has been closed due to lack of response from the customer while I have not received any call. When I told them that I am going to the consumer forum, they disconnect my call.

And the great thing is that my cooler is a new one and within the warranty period.

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Jul 2, 2017

Complaint marked as Resolved

Symphony Limited customer support has been notified about the posted complaint.

Verified Support

May 30, 2017

Symphony Limited Customer Care's response Hello Aditya,
Please share your Complain Number with us.
Our team will reach you & help you solve the problem.
Assuring you our best attention, always.
Symphony Customer care

May 31, 2017

Updated by adityamudigonda Complaint number HYKS7E17005

The online portal says that Dear customer,

Dear Customer, As per the terms of warranty, we are unable to replace your product. We have closed your complaint. SYMPHONY

Symphony Customer Care

I have not even asked for a replacement yet, I have just requested that a technician can come and look why there is no cooling in the product.

This is the status which is being reflected and no appropriate answer from your call center executives.

May 31, 2017

Updated by adityamudigonda I have registered a complaint again today, no HY-KS-31E17001, I want to see if you can respond or not.