[Resolved] Symphony Limited — Unprofessional company with worst customer support team

Rinku_titu

from Bengaluru, Karnataka

Address:	560060
Website:	Www.symphonylimited.com

I brought a cooler and 3 days after raised a complain on 30th march, the same was attend to after 2 months. Service engineer checked and confirmed the below reason of issue closure. "this product design is faulty and we cannot fix this issue as this product is sold asis"

Contacted the customer care regarding this and they mentioned that some one would contact me before end of the day. On three occasions with same status.

Requested for arefund or exchange and reason given "we cannot entertain such request as this is not as per our policy". Since then 15 days have gone by, with no response.

Sincere recommendation to any future customers would be to "never never buy any product from symphony - it's a fraud company". With no moral or customer service ethics.

Complain number registered -
1. Bl-sr-30d16008
2. Bl-sr-26e16006

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May 11, 2017

Complaint marked as Resolved

Symphony Limited customer support has been notified about the posted complaint.

Verified Support

Jun 06, 2016

Symphony Limited Customer Care's response Hello Dear Rinku,

Thank you for sharing the complaint number with us.

Our team will get in touch with you soon & help you solve the problem

Assuring you our best attention, always.

Symphony Customer care

Verified Support

Jun 23, 2016

Symphony Limited Customer Care's response Dear Rinku,

We are happy to affirm that the concerned issue has been resolved successfully to your satisfaction. We would like to take this opportunity to assure you that we are always at your service & would love to assist again, if required.

Assuring you our best attention, always.

Symphony Customer care