Symphony Limited — worst customer service

Address:

Bangalore, Karnataka

Please confirm whether symphony customer service exist?
I had raised one service request but as usual daily same person is giving me a call and asking same questions. Assuring he is arriving shortly. I am waiting like a fool.
Below message received from symphony
Thanks for calling symphony. Your service call has been regsitered vide bl[protected], secret code 144. Our technician will contact you shortly. For warranty give bill copy. Out warranty visit charges are rs.300/- for non remote and rs.500/- for remote models.

Now suddenly i have received a message saying we have cancelled your request as everything is fine. No one has arrived. I know this # company is trying to cross our warranty period. Have all the proofs and call recordings. Will drag you to consumer court.