[Resolved]  Symphony — Service boy missguided and excess of water came out through fan

Address:	282007
Website:	www.symphonylimited.com/service/log-a-service-call.aspx

I have registered a complaint no: AG-SH-7D16013 regarding pump is not working and pad replacement, two service boy came and replaced both the part. After replacing pump and pad pump, the new pump is not working. They said it could be possible there is a problem with your switch plate and need to be replaced or repaired. You have to pay 350 rupees to repair. I said just direct the pump supply or connect with other switch.
Once they are gone, I filled the water tank and pump switched working fine.
My concerns are:
1. Why they miss guided the customer to pull extra money for Switch replacement, they don't know pump switch has not worked without water.
2. They charged- Pad -Rs 550, Pump - Rs 750, service- 250, I asked him for a bill and part warranty they said we will give you next day, till yet no one came. I have received SMS from symphony like you denied for service and complaint closed.
3. Honey pad having major difference in texture between the original and replaced one. I'm question why? they mention company changed the part, Also I have took pictures of pad. Now big issue is fan spraying lot of water in the air I don't know why.
I hope symphony understand my query, because I recommend lot of person because of its' design and performance, but I'm very disappointed with serve call. I also saw lot of complaints in Consumer form, but I feel to knock symphony door first.