Comments
This is with reference to the poor and partial defective and ineffective service offered against complaint number BN[protected] lodged on 25/03/2019.
1)On 2/4/19, a technician from Anshu digital services, Bangalore visited my home and declared as repaired.The technician charged 4, 468 rupees from me.The
same day after couple of hours there was continuous running noise from the cooler. Force of the air was worst .
2)On 3/4/19, the cooler suddenly stopped. I complained to the technician about this.The technician promised to visit and fix it on 4/4/19.
On 4/4/19 I called the technician.He promised me to make a visit on 6/4/19, 5/4/19 being his weekly off.
3)On 3/4/19, I called symphony customer care.Customer care gave me the number of area service manager and asked me to contact him.I contacted the area
service manager(Mobile no: [protected]), but in vain. He did not respond and ignored
4)0n 5/4/19, I called symphony customer care once again.Customer care gave me the number stating that he is the super duper superman and he would solve the problem in a day.I contacted the so called head(Mobile no: [protected]) and he assured me to look into the matter.
Respected gentlemen, please look into the matter as to what is going on in your service centres.Till now my problem is not addressed.
No organization survives if its after sales service is soo poor as is the present example. This is just one case. I wonder how many people must be suffering in
the same way as iam being subjected to.
I request you to please take your own time in repairing my cooler, but as an interim arrangement provide me with a alternative air cooler till the time my
cooler issue is addressed.
Hope you would respond it positively.
Thanks and regards
Sanjay Kumar Pandey
Mob: [protected]
Bangalore
1)On 2/4/19, a technician from Anshu digital services, Bangalore visited my home and declared as repaired.The technician charged 4, 468 rupees from me.The
same day after couple of hours there was continuous running noise from the cooler. Force of the air was worst .
2)On 3/4/19, the cooler suddenly stopped. I complained to the technician about this.The technician promised to visit and fix it on 4/4/19.
On 4/4/19 I called the technician.He promised me to make a visit on 6/4/19, 5/4/19 being his weekly off.
3)On 3/4/19, I called symphony customer care.Customer care gave me the number of area service manager and asked me to contact him.I contacted the area
service manager(Mobile no: [protected]), but in vain. He did not respond and ignored
4)0n 5/4/19, I called symphony customer care once again.Customer care gave me the number stating that he is the super duper superman and he would solve the problem in a day.I contacted the so called head(Mobile no: [protected]) and he assured me to look into the matter.
Respected gentlemen, please look into the matter as to what is going on in your service centres.Till now my problem is not addressed.
No organization survives if its after sales service is soo poor as is the present example. This is just one case. I wonder how many people must be suffering in
the same way as iam being subjected to.
I request you to please take your own time in repairing my cooler, but as an interim arrangement provide me with a alternative air cooler till the time my
cooler issue is addressed.
Hope you would respond it positively.
Thanks and regards
Sanjay Kumar Pandey
Mob: [protected]
Bangalore
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Complaint number I have received from Symphony is BL-ST-7D15011
Krishna Prasad
[protected]