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Syndicate Bank — amount debited from my syndicate account but not deposited in my friend's account

On behalf of the icici account holder dr. Lalit rathod i would like to inform you that 12, 500 inr was debited from mr. Kunal rathod's (My syndicate) bank account on 1st september 2020. But, the same amount has not been deposited in the latter's account (Dr. Lalit rathod's). So, please initiate this as soon as possible.
I have confirmed the same transaction with the syndicate bank customer care and is showing success, but it has not been deposited in icici bank.
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