Syndicate Bank — branch manager, siruguppa

The branch manager is not cooperating with me and my mother. My father recently passed away due to covid-19 and we have housing loans due for payment in state bank of india, siruguppa branch.
As a branch manager, he is entitled only to advice to make a new account in the name of me/ my mother. He is not entitled to make our money stranded in paperwork for weeks together because his branch isnt meeting the monthly or annual target.
This qualifies for harassment and torture, indirectly. I am looking forward to file a complaint against him if he continues to harass us. He is rude and narcissistic.