Syndicate Bank — complaint about my money transfer from syndicate bank to paytm

As mentioned above i had transferred money from my syndicate bank account to paytm which has been failed. The money has not yet been transferred to my paytm wallet. Message has been sent to my number regarding money deduction from my syndicate bank account but paytm warned that money has not been transferred and it's bank responsibility and it also told that bank may take 4 hours for transferring the amount from bank to paytm. Please check and confirm me the same. Thank you.