Syndicate Bank — money debited from account but not transferred to paytm

Money of 2000 rs got debited from my account on 21 st september 2017 but it dint get transferred to paytm. Paytm gave a warning saying money was not added they said money has to be refunded by bank within 4hours. But i still dint get 2000rs. I attached a picture of the message saying money got debited. My account number is [protected]. This is the message i got. Syn - inr 2, 000.00 debited to a/c no. *8234 on[protected]:25-for pos txn at[protected][protected]-one 97 communicatavl bal:1, 433.57. Helpline [protected]