Syndicate Bank — money deducted for failed transaction

I had made a payment of 5000 rs through net banking from my syndicate account. The transaction got failed, but the money has been deducted from my syndicate bank account. I enquired third party team about that, and they told that they have not received the payment. So theres nothing wrong from their side.

I will send you my account detail and also the details about the transaction. Please look into it and refund my money.

Transaction details as follows:
Transaction date :[protected]
Withdrawal amount : 5000.00
Particulars : ib pg txn [protected] 2977800 koinex.in
Emailid : rahul2.[protected]@gmail.com
Phone: [protected]