Syndicate Bank — regarding refund of money

Address:Gautam Buddh Nagar, Uttar Pradesh, 201306

I had cancelled my order from jabong shopping app, the payment was done from syndicate bank, so refund is to be initiated to bank,... But the amount is not come in my account, i complained to jabong, they have given me an arn no. Which means it is proof that money has been initiated from their side, when i go in bank they are denying and saying we don't know what is arn no. I have to take my money back, and for that bank is responsible. My arn no. Is
[protected]. My address of branch is greater noida, plot no. S-8, gamma shopping mall, noida, greater noida road, greater noida, 201306
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I downloaded syndicate swayam app while entering otp
it says network error. Pl.Rectify the defect.
Thanks
1 months se problem hey atm band hey aake bank ka withdrow kidher se karne ka or 1 hi atm hey aapke bank ka other banks se nikalege to 3 tranjection free hey uske bad hamara pese katenge na aapki bank
Siddhant Baraskar's reply, Oct 15, 2018
palidevad branch sukapur new panvel raigad

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