Syndicate Bank — rupees 10000 not credited back

Address:

Hyderabad, Andhra Pradesh, 500005

My name is aisha parveen.. On second november i was taking an amount of rupees 10000 from axis bank atm at shah ali banda.. The amount was debited from my account but i did not receive the amount.. I got a message on my registered mobile number that the amount is debited but i did not receive it.. When i contacted the customer care they told me it will be refunded within 24hours.. But still the amount is not credited back to me..