T24 Mobile — sim card deactivated and t24 not helping

Greetings!

I have a t24 sim card which i bought from hometown marathahalli, bangalore a few years ago.

I had gone out of the country for a few months and after coming back, i used my t24 phone number on 17 dec 2017. From 18 dec 2017, i have been getting a message saying "sim not provisioned" on my phone. I went to big bazaar rajajinagar, bangalore to ask them what the problem was. They told me to get an new sim card from a docomo store. I went to the docomo store in 8th cross road, malleswaram, bangalore. There, they said that the number had been deactivated due to non usage and they have to check for the number availability and only if it is available, they would be able to issue the same number to me.

They called me after a few hours and informed me that my t24 number was still available to be issued to me but the new sim had to be issued from a big bazaar store as the number belonged to t24. I went to big bazaar malleswaram around 20 minutes after receiving the call. The t24 representative at big bazaar, malleswaram connected me to t24 customer service. That did not help at all, i was just told that my number had been deactivated. T24 big bazaar further told me that they did not know how to issue the same number to me even though the number was still available. They also said that they had server errors and hence could not do the job. Another excuse they gave for not doing the job was that t24 was shifting to airtel network.

As my t24 number is linked to a lot of my government issued photo id's including my passport, i request you to reissue the same t24 phone number to me as soon as possible.