Tabcab — Poor Service

Address:

Thane, Maharashtra

I had booked a tab cab on 30th of July for pick up from Thane to Mumbai Domestic air port at 5am. There was no driver contact details provided. Further when i called up for this, they sent me driver's number at 5:20am. Finally driver arrived at 5:50am & I reached airport at 6:26am. My boarding was scheduled at 6:20am. So I had to miss my flight & pay INR 3000 extra for next flight. Also I missed a most important meeting. When i called back for this, they registered a complaint & later said that they wont repeat this. I have paid money from my pocket & there is no response from their side. I almost call them every day but no proper response. As per them, there is no policy to reimburse the money. In such a case, dont they have policy of showing on time?Also dont they have policy of informing customer when cab doesnt show on time? they missed out on both these things. Strict action must be taken against these people. I want my money back. My complaint no. CC10055264