TalkCharge — Amount of Rs. 7610 not refunded since 40 days

1 22 dec, 2023: tried to make electricity bill payment to torrent power using talkcharge application of amont rs. 7610 the transaction failed to torrent power however the money was debited from my bank credit card (screen shot attached).

2. Then on same day 22 dec, 2023 talk charge made that amount of rs.7610 to their wallet instead of transferring it back to the source i.E my bank credit card (screenshot attached).

3. Since the amount was big it was no point to keep it in the wallet so i requested them to transfer it back to my credit card.
4. I have been following up with them since then and still the amount is not credited and instead they are claiming that they have refunded it back and i have to raise complaint against by bank for not receiving the funds.
5. How can a receiver deny any funds??
6. Further they are not providing any proof that they have transferred this money and ignoring it.
7. I have been following up for more than 40 days now and still have not received my money.