TalkCharge — money deducted but not added in talkcharge wallet

4500rs deducted from my bank account and not added to my talk charge wallet. I am very much disappointed with their service. After i entered my cvv and entering otp the transaction window shower the error and nothing happened. Below are my transaction details:-

Order id - tc[protected]
Amount - 4500rs
Date - 15 november 2017

Please do look forward to my concern and contact me with the solution.