TalkCharge — Money deducted from my credit card but top up not added

Money deducted from my credit card but topup not added

Intially I have seen pending status for order : TC[protected].

Now it is payment failed but monet not added to my credit card account.

Dropped many mails no response from customer care.

After logging complaint in consumer complaint they have responded and replied back to my mail but my query is not resolved.I provided bank transaction detils to them.Bank people said to take email confirmation for talkcharge that they have not received money.waiting for talkcharge team to respond.