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TalkCharge — Talkcharge- Bill payment related

I made DJB bill payment on 16th December 2022 amount Rs.16712.its show successful and amount was debited and bill not updated. On 13th January, I contact through whatsapp talkcharge care they replied taking 3 24-48 working hours to update but till now no update and amount not refunded. this is the transaction ID TC[protected]
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    264, 2nd Floor, JMD Megapolis, Sohna Rd, Sector 48, Gurugram, Haryana, India - 122018
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