TalkCharge — Transaction failed but refund is not received yet

Address:

323-324, 3rd Floor, JMD Megapolis, Sohna Rd, Sector 48, Gurugram, Haryana 122018

I made an payment rs 455 through Talkcharge on 6th march 24, UPI transaction ID[protected] which was unsuccessful but the amount is deducted from my account so i raise an complaint for refund by whatsapp chat and also by mail to [protected]@talkcharge with all details. i got an replay on dated 10th march as follow,

Unfortunately your recharge was failed.!

We are embarrassed that you had experienced this. Your recharge for Airtel Number was unsuccessful.

We have already processed your refund for the failed order back into your TalkCharge Wallet which you can use while transact with us in future. Please note that this isn't something we'd wanted you to experience. Sorry for the trouble!

OPERATOR
:
Airtel

AMOUNT
:
455

TRANSACTION ID
:
TC[protected]

DATE
:
06-03-24

after that i frequently take follow up for the same bt every time they said under process. till date today 21 march 24 i did not get any response also any refund as well

pl check attached copy of transaction herewith.pl do needful.

regards
praveen m patil